Wallace Associates Inc. Review: Technical Support Specialist

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Since first incorporating in 1988 Wallace Associates has been dedicated to helping progressive firms with a priority on people to identify and hire the top talent in their industry.

Technical Support Specialist

Waltham, MA

The Company

Our client is the world leader in solving critical documentation issues for enterprise-level organizations and governments, enabling them to operate more efficiently and profitably. The company offers a full suite of software, training, and professional services based off their international content standard for creation, management, and deployment of mission-critical content.

The Job

This position will require a high degree of independence working in a dynamic but small environment providing primary technical support contact for customer base and within the company.

The Technical Support Specialist duties will include:

Provide technical support to clients using IM software.Software installation and troubleshooting for end-users.Ensure proper documentation and solutions of all tickets/incidents.Assist with updates and support of e-learning programs.Database and list management.Assist with software testing and quality assurance and control.Learning Management System administration and updates.

What It Takes:

The selected candidate will have:

Strong knowledge of MS Word including Styles and Templates.Telephone technical support including remote support tools.Solid working knowledge of Windows Operating Systems.HTML and web site development a plus.Strong written and verbal communication skills.Professional demeanor and likes interaction with people.Ability to solve problems and adapt to ever-changing priorities.

Why Apply?

Our client is an industry leader who helps enterprise-level organizations and governments operate more efficiently and profitably. Our client offers a challenging opportunity, and an excellent compensation and benefits package in a business casual environment. Our client is an Equal Opportunity Employer M/F/V/D.

Applicants should contact our search firm:

Wallace Associates

positions@wallaceassoc.com

Article Tags: Technical Support Specialist, Wallace Associates, Technical Support, Support Specialist

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