Since first incorporating in 1988 Wallace Associates has been dedicated to helping progressive firms with a priority on people to identify and hire the top talent in their industry.
Technical Support Specialist
Our client is the world leader in solving critical documentation issues for enterprise-level organizations and governments, enabling them to operate more efficiently and profitably. The company offers a full suite of software, training, and professional services based off their international content standard for creation, management, and deployment of mission-critical content.
This position will require a high degree of independence working in a dynamic but small environment providing primary technical support contact for customer base and within the company.
The Technical Support Specialist duties will include:
Provide technical support to clients using IM software.Software installation and troubleshooting for end-users.Ensure proper documentation and solutions of all tickets/incidents.Assist with updates and support of e-learning programs.Database and list management.Assist with software testing and quality assurance and control.Learning Management System administration and updates.
What It Takes:
The selected candidate will have:
Strong knowledge of MS Word including Styles and Templates.Telephone technical support including remote support tools.Solid working knowledge of Windows Operating Systems.HTML and web site development a plus.Strong written and verbal communication skills.Professional demeanor and likes interaction with people.Ability to solve problems and adapt to ever-changing priorities.
Our client is an industry leader who helps enterprise-level organizations and governments operate more efficiently and profitably. Our client offers a challenging opportunity, and an excellent compensation and benefits package in a business casual environment. Our client is an Equal Opportunity Employer M/F/V/D.
Applicants should contact our search firm:
Article Tags: Technical Support Specialist, Wallace Associates, Technical Support, Support Specialist